Questions about visits, payment and grave care

No. If you have the exact details everything moves faster. If you do not, the full name, the approximate year of death and the cemetery or city are enough — we will check whether we can reliably locate the grave, and the first visit confirms whether it is the right one.

No. The service exists precisely for families who cannot come regularly. You can arrange everything from Germany, Austria, Switzerland, the United States, Canada, Australia or anywhere else in the world.

In your first month — or in the next month if you subscribe after the 20th. The exact day depends on our round at that cemetery; your account shows the month.

Yes. It is a regular visit under your plan, cleaning included, and it also records the grave's condition on arrival: the starting point every later visit is compared against. It is not an extra visit on top of your plan.

The first visit searches at the location you gave us. If the grave is not there, we tell you what we found and keep helping you identify it, by email and on the following visits, at no extra charge. While we have nothing left to try and are waiting on new details from you, billing is paused. Unsure before you subscribe? Write to us first; that help is free.

In your account. As soon as we have reviewed the visit an email arrives with a link, and the photographs sit there with the rest of the record. The family sees them through a link you send them, with no account of their own.

On Standard, Premium and Family, seasonal flowers chosen by us are included. If you have a particular wish, write it in the special notes for the grave. Anything beyond that we quote first, and buy only once you have approved it.

Yes, on Premium and Family: add up to ten dates per grave, such as anniversaries and birthdays. In a month with one of your dates, that month's visit happens on the day; it is one of your twelve visits, not an extra one.

We tell you in the visit report. Stonework, lettering and similar repairs are not part of the subscription. They are done by a stonemason we trust and paid for separately: you get a quote first, and the work goes ahead only once you approve it by email.

By card, through Stripe, as a monthly subscription. You can also pay a year up front, which gives you two months free. You pay when you subscribe; the first visit follows in your first month (the next month if you subscribe after the 20th).

For a family vault, yes: +€23 a month on Standard and +€39 on Premium. On Family a vault counts as one of the three graves, and Essential does not cover vaults. For a neglected grave, no: the first visit does as much as it can, the report says what is left, and the rest of the ordinary work (overgrowth, weeds, cleaning) is spread over the following visits at no extra charge. Only work that needs a specialist, materials or equipment is quoted separately: restoring stone or lettering, re-gilding letters, replacing a broken slab or border, removing roots that lift the stone. That work is done by a stonemason or specialist we trust, and only once you have approved the quote by email.

You stop the renewal yourself, in your account, at any time. Care continues until the end of the period you have paid for: the visits due in it still happen, and nothing is booked after it. There are no partial refunds for a period already paid; your statutory right of withdrawal is unaffected.

They stay in your account, and you can download all the photographs and reports for each grave at any time. We keep them for a period after your subscription ends, so download them if you want a copy of your own.

Rain, snow, building work or a closure by the cemetery administration can delay a visit. We tell you when that happens and go as soon as we can. If a visit due in a month does not happen for a reason on our side, we make it up the following month, or refund it if we cannot.

Tell us. We review every visit before the report reaches you, and if something was not done as agreed, we go back at our own cost. If our work damages the grave, putting it right is on us.

Yes, if they are at the same cemetery. The Family subscription covers up to three graves at one cemetery, with 12 visits a year for each, and each further grave is €25 a month or €250 a year. To take a grave off, write to us; the change applies from the next renewal. Graves at different cemeteries mean separate trips, so get in touch and we will put together a quote.

You may, but you will need to confirm that you are the registered holder of the grave or have the holder's consent. That is a requirement of the city cemetery regulations and we ask it of every client.