Step by step
How to arrange grave care in Belgrade
All of it happens on your phone, from any country. You open an account, enter the grave and choose a plan — from there we take over, and after every visit you get an email with a link to the report.
Steps
From the account to the first photograph.
Create an account
A name, an email and a password. It takes a minute, and you pay nothing at this step.
Add the grave
The name of the person and the cemetery. Plot and number only if you know them — if you do not, send what you have and we will check whether we can reliably locate the grave. This is also where you sign the declaration of your right to the grave.
Choose a plan and pay by card
Card payments are processed by Stripe. We never see or store your card number. Stop the renewal yourself, whenever you like; care continues to the end of the period you paid for.
Follow every visit
As soon as we have checked the visit, you get an email. The report has the photographs and the caretaker's name, and says when the visit location matches the grave. It all stays saved in your account.
No counters to queue at, no payment slips, and no sending money to a private individual. You can do all of it from Germany, Austria, Switzerland, the United States, Canada, Australia or anywhere else in the world.
Details
What you enter when you add the grave.
Less than you would think. Only the cemetery and the name are required — everything else you fill in if you know it. If you do not know the plot, send what you have. We will check whether we can reliably locate it; the first visit then searches there and confirms whether it is the right grave.
- The cemetery — chosen from a list
- The full name of the person
- The plot and grave number — only if you have them to hand
- Dates of birth and death — if you know them, they help us find the grave
- A note for us: how to reach the grave, what is fragile on the headstone
- Your relationship to the grave, and your signature on the declaration of the right to it
Payment
Payment.
No payment slips, and no sending money to a private individual. Card payments are processed by Stripe. We never see or store your card number.
- Pay monthly, or a year up front — a year paid up front gives you two months free.
- The price is the same every month, with no surcharge for a neglected grave. A family vault is a fixed monthly addition, listed with the plans.
- Nothing beyond what was agreed is charged without your consent — you receive the proposal and the price first.
- Stop the renewal yourself, in your account, at any time.
- Care continues until the end of the period you paid for.
- No partial refunds for a period already paid; your statutory right of withdrawal is unaffected.
Timing
You know the month. We choose the day.
Visits are scheduled by month in advance, and that schedule sits in your account.
We choose the exact day, according to the routes we run through each cemetery — one caretaker visits several graves on the same day, so you are not paying for every trip separately.
Your dates are the exception. On Premium and Family, a visit in a month with one of your dates — a birthday, an anniversary or another family day — happens on that day.
The first visit
Your first visit.
The first visit is a regular visit under your plan and counts as one of your visits. It is also the starting point: we record the grave's condition on arrival, from every angle, and we return to that frame on every later visit.
- When: in your first month — or the next month if you subscribe after the 20th. Your account shows the month.
- Where: at the location you gave us. If the plot was not known, the report confirms whether we found the right grave.
- If the grave is not there, we tell you what we found and keep helping you identify it, by email and on the following visits, at no extra charge. While we have nothing left to try and are waiting on new details from you, billing is paused.
- If the grave has been neglected for years, the first visit does as much as it can, the report says what is left, and the rest of the ordinary work follows on the next visits at no extra charge.
- The report arrives by email, like the report of every visit after it.
Visits then follow your plan's schedule. We review each one internally before the report reaches you, and if something was not done as agreed, we go back at our own cost.
After every visit
Your visit report.
As soon as the report is ready you get an email with a link, and the whole record stays saved in your account — nothing for you to keep or sort yourself.
Photographs before and after
The grave as we found it and as we left it, taken from the same angle as the time before.
The visit location
The caretaker's phone records the location at the visit, and the report says when it matches the grave.
The caretaker's name and the exact time
You know who went and when — a person with a name, a day and an hour, not “someone from the company”.
What was done, and a note
The work carried out and anything the caretaker noticed — a letter beginning to fade, say, or a kerb in need of repair.
The rest of the family sees the same. From your account you share a private link — by WhatsApp, Viber or email — and they see every report and photograph with no account of their own. You can revoke the link at any time.
No obligation
Ready to begin?
Open an account and enter the name and the cemetery — we handle the rest.