About us
The people behind Izdaleka
Who we are, and why we exist.
You are trusting us with the name of someone you loved, the place where they rest, and your money. You should know who we are, what we believe, and what you are entitled to hold us to.
Who runs it
The company behind the service.
Izdaleka is a service of AItomation LLC. It is the party to your subscription, it takes your payment (through Stripe), and it answers for the work described on this site.
People
Who visits the grave.
The visits are made by our caretakers in Belgrade, to clear rules of conduct on cemetery grounds. We check every completed job against the photographs before the report reaches you — if something was not done properly, the caretaker redoes the work at our cost.
Every report gives the first name of the caretaker who made the visit.
The reason
Why we do this.
Graves stay here even after the family has gone.
A great many Serbian families now live in Germany, Austria, Switzerland, the United States, Canada and Australia. Visiting once every few years means the grave stands neglected most of the time — not because nobody cares, but because it is far away.
Izdaleka exists to solve that as simply as possible: so there is someone here you can trust, who will go in your place and show you the work was done.
Vision
No grave left neglected simply because the family lives far away.
People scattered; the cemeteries stayed. Distance should not mean a broken tie. We believe a family in Chicago, Vienna or Sydney deserves the same view of their grave as one living on the next street — and we are building a service that keeps that tie for years, quietly and without having to be chased.
Mission
What we have committed to.
Our mission is deliberately narrow: to take on the one duty a family abroad cannot carry out itself, and to carry it out so that you never have to check up on it. Everything else on this site — the prices, the reports, the rules of conduct on cemetery grounds — exists only to make that possible.
Our commitment
We go in your place, we work as though the grave were our own, and we show you the proof — every time.
Izdaleka · Belgrade
Values
What you can hold us to.
These are not slogans but the rules we make decisions by — and the ones you are entitled to call us out on when we break them.
Respect first
A cemetery is not a worksite. We conduct ourselves there as you would: quietly, without hurry, and with care for the graves alongside.
Proof, not promises
Every visit carries photographs, a date and a location. We do not ask you to take our word for it — we let you see.
No surprises on price
Prices are on the site before you ever contact us. No items added afterwards, and nothing charged that you have not approved.
We own our mistakes
If something was not done properly, we go back at our own cost. We do not argue with a family about it.
Discretion
The name of the person and your own details serve one purpose — carrying out the work. We do not sell them, trade them, or use them for advertising.
Built to last
Care is not a one-off job. Every report stays in your account and on your family link while you are with us and for a period after you leave, and you can download all of it whenever you like.
How a visit is checked
What you see, and how we check it first.
Photographs before and after
Your caretaker photographs the grave before starting and again when finished, from the same angles, so you can compare the two side by side.
The location
The caretaker's phone records where the work was done. The first visit sets the grave's reference point, once we have confirmed from the photographs that it is the right grave. After that, a report whose location falls within 200 metres of that point says so.
Reviewed before it reaches you
We review every visit before you see it. We approve the photographs one by one; if the work is not right, the visit goes back to the caretaker to be redone.
Name and time
The report shows your caretaker's first name and when the work was finished. When we approve it, you get an email with a link to it.
When something goes wrong
What happens, and how to tell us.
Work not done properly
Tell us which visit it was and what is wrong. The caretaker goes back at our cost; we do not argue with a family about it.
A visit that did not happen
If a visit due in a given month does not happen for a reason on our side, we make it up the following month, or refund it if it cannot be made up. A cemetery closure or bad weather is not a reason on our side; when one delays a visit, we tell you.
Anything else
A question about a visit, a payment or your data: write to us.
Write to info@izdaleka.com and give us the grave and the date of the visit.
A conversation
Would you rather talk first?
No obligation. Tell us who you are caring for and we will see whether we can help.